Shipping Policy

Seamless Shipping with MITANLUXI LLC

At MITANLUXI LLC, we are committed to delivering high-quality automotive components, including Electronic Controllers, 63 Motorsports components, Cooling Fan Assemblies, Climate Control Blower Motors, Ball Joints, Lift Supports, Sway/Stabilizer Bar Links, and Tie Rod Ends, to customers across the United States and around the world. Based at 30 N Gould St Ste R, Sheridan, WY 82801, USA, we take pride in our efficient and reliable shipping process, ensuring that your orders arrive safely and on time. Our Shipping Policy is designed to provide transparency, clarity, and confidence, making your shopping experience at mitanluxi.store seamless and hassle-free.

We understand that timely delivery is critical to your satisfaction, whether you’re a DIY enthusiast upgrading your vehicle, a professional mechanic sourcing parts for a client, or a business stocking up on automotive components. That’s why we’ve partnered with trusted shipping carriers to offer fast, secure, and cost-effective shipping options to both domestic and international customers. This comprehensive Shipping Policy outlines our shipping methods, costs, delivery times, and procedures, so you know exactly what to expect when you place an order with MITANLUXI LLC.

Our Commitment to Reliable Shipping

At MITANLUXI LLC, our mission is to provide innovative, high-quality automotive products backed by exceptional service. Our shipping process is a key part of that commitment, designed to ensure that your orders are processed, packed, and delivered with the utmost care and efficiency. We offer:

  • Fast Processing: Orders are typically processed within 1-2 business days, ensuring prompt dispatch.

  • Trusted Carriers: We work with reputable carriers to deliver your products safely and on time.

  • Global Reach: We ship to customers across the United States and internationally, with options tailored to your location.

  • Transparent Tracking: Every order comes with a tracking number, so you can monitor your shipment’s progress.

  • Customer Support: Our team is available to assist with any shipping-related questions at +84383823714 or liem.1983hnpro@gmail.com.

Whether you’re ordering a single Tie Rod End or a bulk shipment of Cooling Fan Assemblies, we strive to make the shipping process as smooth and reliable as possible.

Shipping Methods and Delivery Times

1. Domestic Shipping (United States)

For customers in the United States, we offer a range of shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 3-7 business days after processing. Ideal for customers who want a cost-effective option.

  • Expedited Shipping: Estimated delivery within 1-3 business days after processing. Perfect for urgent orders.

  • Priority Shipping: Estimated delivery within 1-2 business days after processing. Available for select products and locations.

All domestic orders are shipped from our facility in Sheridan, Wyoming, using trusted carriers such as USPS, FedEx, or UPS. Delivery times are estimates and may vary depending on your location, carrier performance, or unforeseen circumstances (e.g., weather delays).

2. International Shipping

We proudly serve customers worldwide, delivering our products to numerous countries. International shipping options include:

  • Standard International Shipping: Estimated delivery within 7-21 business days, depending on the destination and customs processing.

  • Expedited International Shipping: Estimated delivery within 5-10 business days, available for select countries.

International delivery times are estimates and may be affected by customs clearance, local regulations, or carrier delays. Customers are responsible for any applicable customs fees, duties, or taxes, which are not included in the product price or shipping cost.

3. Order Processing

Orders are typically processed within 1-2 business days of placement, excluding weekends and holidays. Once your order is processed, you’ll receive a confirmation email with your tracking number and estimated delivery date. If there are any delays in processing (e.g., due to product verification or high order volume), we’ll notify you promptly.

Shipping Costs

Shipping costs are calculated based on the following factors:

  • Order Weight and Size: Larger or heavier items, such as Cooling Fan Assemblies or Climate Control Blower Motors, may incur higher shipping fees.

  • Shipping Method: Standard shipping is more cost-effective, while expedited or priority options are priced higher for faster delivery.

  • Destination: Domestic shipping costs are generally lower than international rates, and international costs vary by country.

  • Order Value: We may offer free or discounted shipping for orders above a certain threshold, as specified during promotions.

The exact shipping cost will be displayed at checkout before you complete your purchase. We strive to keep shipping costs competitive, ensuring that you receive the best value for your order. For bulk orders or special shipping requests, contact our customer service team for a customized quote.

Tracking Your Order

Every order shipped by MITANLUXI LLC includes a tracking number, which will be sent to you via email once your order is dispatched. You can use this tracking number to monitor your shipment’s progress through the carrier’s website. If you have trouble tracking your order or need assistance, contact us at +84383823714 or liem.1983hnpro@gmail.com, and we’ll provide an update.

Shipping to the Correct Address

To ensure timely delivery, please provide accurate and complete shipping information at checkout, including:

  • Full name or business name

  • Street address, including apartment or suite number (if applicable)

  • City, state, and ZIP/postal code

  • Country (for international orders)

  • Contact phone number (for carrier communication)

MITANLUXI LLC is not responsible for delays or lost shipments due to incorrect or incomplete shipping information. If you need to change your shipping address after placing an order, contact us immediately. Changes may not be possible if the order has already been processed or shipped.

Risk of Loss

The risk of loss or damage to products passes to you upon delivery to the shipping carrier. We recommend inspecting your order upon receipt and reporting any issues (e.g., damaged or missing items) to our customer service team immediately. For defective or incorrect items, we’ll provide a prepaid return label and arrange for a replacement or refund, in accordance with our Refund and Return Policy.

International Shipping and Customs

For international orders, please note the following:

  • Customs Fees and Duties: Customers are responsible for any customs fees, duties, or taxes imposed by their country. These fees are not included in the product price or shipping cost and are determined by local customs authorities.

  • Customs Delays: International shipments may be subject to customs clearance, which can affect delivery times. We provide all necessary documentation to facilitate the process, but we cannot control delays caused by customs.

  • Prohibited Items: Some countries have restrictions on certain automotive components. It’s your responsibility to ensure that our products comply with your local regulations. Contact us if you need assistance verifying product eligibility.

For questions about international shipping, customs, or import regulations, contact our customer service team for personalized assistance.

Damaged, Lost, or Incorrect Shipments

1. Damaged Shipments

If your order arrives damaged, contact us within 48 hours of delivery at +84383823714 or liem.1983hnpro@gmail.com. Please provide:

  • Your order number

  • Photos of the damaged item and packaging

  • A brief description of the issue

We’ll arrange for a replacement or refund and provide a prepaid return label, as outlined in our Refund and Return Policy.

2. Lost Shipments

If your order doesn’t arrive within the estimated delivery window, contact us with your order number and tracking information. We’ll work with the carrier to locate your shipment. If the shipment is confirmed lost, we’ll provide a replacement or refund at no cost to you.

3. Incorrect Shipments

If you receive an incorrect item, contact us immediately. We’ll provide a prepaid return label and ship the correct item as soon as possible. Please do not use or install the incorrect item, as this may affect return eligibility.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to their size, weight, or regulatory requirements. These restrictions will be noted on the product page or during checkout. For example, some Electronic Controllers or 63 Motorsports components may have specific shipping limitations for international destinations. If you have questions about shipping restrictions, contact our customer service team for clarification.

Free or Promotional Shipping

From time to time, MITANLUXI LLC may offer free or discounted shipping promotions. These offers are subject to specific terms, such as minimum order values or eligible destinations, and will be clearly stated during checkout or in promotional materials. Free shipping promotions typically apply to standard shipping only and may not include expedited or international options.

Bulk and Business Orders

For businesses, mechanics, or resellers ordering in bulk, we offer customized shipping solutions to meet your needs. Bulk orders may qualify for discounted shipping rates or special handling. Contact our customer service team to discuss your requirements and receive a personalized quote.

Shipping During Holidays or High-Demand Periods

During peak seasons, such as holidays or major sales events, shipping times may be slightly longer due to increased order volumes or carrier delays. We recommend placing your order early to ensure timely delivery. We’ll notify you of any potential delays during the checkout process or via email.

Force Majeure

MITANLUXI LLC is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Natural disasters (e.g., hurricanes, earthquakes)

  • Pandemics or public health emergencies

  • Labor strikes or disruptions

  • Government regulations or restrictions

  • Severe weather conditions

In such cases, we’ll keep you informed and work to deliver your order as soon as possible.

Contact Us for Shipping Support

If you have questions about our shipping process, need assistance tracking an order, or want to discuss special shipping requirements, our customer service team is here to help. Reach out to us at:

  • Phone: +84383823714

  • Email: liem.1983hnpro@gmail.com

  • Website: mitanluxi.store

  • Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Our team is available to provide personalized support, ensuring that your shipping experience is smooth and reliable.

Why Choose MITANLUXI LLC for Shipping?

Our shipping process is designed to complement our commitment to quality and customer satisfaction. Here’s why you can trust us to deliver your orders:

  • Efficient Processing: Orders are processed quickly to minimize wait times.

  • Trusted Carriers: We partner with reputable carriers to ensure safe and timely delivery.

  • Global Accessibility: We ship to customers worldwide, with options tailored to your location.

  • Transparent Communication: You’ll receive tracking information and updates throughout the shipping process.

  • Customer-First Approach: Our team is dedicated to resolving any shipping issues promptly and professionally.

Shop with Confidence at MITANLUXI LLC

At MITANLUXI LLC, we’re committed to delivering high-quality automotive components with a shipping process that’s fast, reliable, and transparent. Whether you’re ordering a Ball Joint for your personal vehicle or a bulk shipment of Electronic Controllers for your business, you can trust us to get your products to you safely and on time. Visit mitanluxi.store today to explore our full range of products and experience the MITANLUXI LLC difference.

Thank you for choosing us as your trusted source for automotive components. We look forward to serving you with the quality, innovation, and service you deserve.