Refund and Return Policy

Our Commitment to Your Satisfaction

At MITANLUXI LLC, we are dedicated to providing high-quality automotive components that meet the needs of our customers across the United States and around the world. From Electronic Controllers and 63 Motorsports components to Cooling Fan Assemblies, Climate Control Blower Motors, Ball Joints, Lift Supports, Sway/Stabilizer Bar Links, and Tie Rod Ends, we stand behind the quality and performance of every product we sell. Our mission is to ensure your complete satisfaction, and our comprehensive Refund and Return Policy is designed to make your shopping experience at mitanluxi.store risk-free and hassle-free.

We understand that sometimes a product may not meet your expectations or may arrive with an issue, which is why we’ve created a straightforward and customer-friendly refund and return process. Backed by our partnership with Stripe, a trusted and secure payment processor, we ensure that refunds are processed quickly and efficiently, giving you peace of mind when shopping with us. Whether you’re a DIY enthusiast, a professional mechanic, or a business owner, you can trust MITANLUXI LLC to handle returns and refunds with professionalism and transparency.

This Refund and Return Policy outlines the conditions under which you can return a product, the steps to initiate a return, and the process for receiving a refund. We’ve designed this policy to be clear, fair, and accessible, ensuring that you can shop with confidence knowing that we’re here to support you every step of the way.

Our Refund and Return Policy Overview

At MITANLUXI LLC, we offer a 30-day return window for most products, allowing you to return eligible items for a full refund or exchange if they don’t meet your expectations. Our policy is designed to be flexible and accommodating, covering scenarios such as defective products, incorrect items, or simply a change of mind. Below, we’ll provide detailed information on eligibility, the return process, refund processing times, and more, so you can make informed decisions when shopping with us.

Our commitment to customer satisfaction extends beyond the quality of our products. We strive to make the return and refund process as seamless as possible, with clear instructions, responsive customer support, and fast refund processing through Stripe. Whether you’re returning a Cooling Fan Assembly or a Tie Rod End, we’re here to ensure that your experience is positive and stress-free.

Eligibility for Returns

To ensure a smooth return process, we’ve outlined the conditions under which products can be returned. Eligible returns must meet the following criteria:

  • Timeframe: Products must be returned within 30 days from the date of delivery. The delivery date is based on the tracking information provided by our shipping partners.

  • Condition: Items must be unused, in their original packaging, and in the same condition as when they were received. This includes all accessories, manuals, and components that were included with the product.

  • Proof of Purchase: A valid order number, receipt, or proof of purchase is required to process a return. This helps us verify the transaction and ensure a smooth process.

  • Eligible Products: Most products, including Electronic Controllers, 63 Motorsports components, Cooling Fan Assemblies, Climate Control Blower Motors, Ball Joints, Lift Supports, Sway/Stabilizer Bar Links, and Tie Rod Ends, are eligible for return, unless otherwise specified at the time of purchase.

Non-Returnable Items

Certain items may not be eligible for return due to their nature or specific requirements. These include:

  • Custom or Special-Order Products: Items that are custom-made or ordered specifically for you may not be returnable unless they are defective or incorrect.

  • Used or Damaged Products: Products that have been used, installed, or damaged by the customer are not eligible for return, except in cases of manufacturing defects.

  • Items Marked as Non-Returnable: Some products may be marked as non-returnable at the time of purchase, and this will be clearly indicated on the product page or during checkout.

If you’re unsure whether your product is eligible for return, please contact our customer service team at +84383823714 or liem.1983hnpro@gmail.com for clarification. We’re happy to assist you in determining eligibility and guiding you through the process.

Reasons for Returns

We accept returns for the following reasons:

  1. Defective or Damaged Products: If your product arrives damaged, defective, or malfunctioning, we’ll provide a full refund or replacement, including coverage of return shipping costs.

  2. Incorrect Item Received: If you receive an item that doesn’t match your order, we’ll replace it at no cost to you and cover the cost of returning the incorrect item.

  3. Change of Mind: If you change your mind about a purchase, you can return the product within 30 days for a refund, provided it meets the eligibility criteria. Note that return shipping costs may apply in this case.

  4. Compatibility Issues: If a product is incompatible with your vehicle despite being purchased based on our specifications, we’ll work with you to find a suitable replacement or provide a refund.

Our goal is to ensure that you’re completely satisfied with your purchase, and we’ll do everything we can to resolve any issues promptly and fairly.

How to Initiate a Return

Returning a product to MITANLUXI LLC is simple and straightforward. Follow these steps to start the process:

  1. Contact Our Customer Service Team: Reach out to us at +84383823714 or liem.1983hnpro@gmail.com to initiate your return. Provide your order number, the reason for the return, and any relevant details (e.g., photos of a defective product). Our team will confirm eligibility and provide you with a Return Merchandise Authorization (RMA) number.

  2. Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and components. Include a copy of your order confirmation or receipt and the RMA number in the package.

  3. Obtain a Return Shipping Label: For defective or incorrect items, we’ll provide a prepaid return shipping label. For change-of-mind returns, you may be responsible for return shipping costs, unless otherwise specified. Our team will provide instructions on how to obtain the shipping label.

  4. Ship the Item: Send the package to our return address:
    MITANLUXI LLC
    30 N Gould St Ste R
    Sheridan, WY 82801, USA
    Ensure that the package is shipped using a trackable method, and retain the tracking number for your records.

  5. Receive Confirmation: Once we receive and inspect the returned item, we’ll notify you via email about the approval or rejection of your return. If approved, your refund or replacement will be processed promptly.

If you have any questions or need assistance during the return process, our customer service team is available to guide you every step of the way.

Refund Processing

Once your return is received and inspected, we’ll process your refund quickly and efficiently through our trusted payment processor, Stripe. Here’s what you can expect:

  • Inspection Time: We typically inspect returned items within 1-3 business days of receipt to ensure they meet the eligibility criteria.

  • Refund Timeline: Refunds are processed within 5-10 business days after approval, depending on your payment method and financial institution. For payments made via credit/debit card, Apple Pay, or Google Pay, the refund will be credited to the original payment method.

  • Notification: You’ll receive an email confirmation once your refund has been processed, including details about the amount and expected timeline for the funds to appear in your account.

  • Shipping Costs: For defective or incorrect items, we’ll cover the cost of return shipping and refund the original shipping fees (if applicable). For change-of-mind returns, the original shipping fees are non-refundable, and you may be responsible for return shipping costs.

Thanks to Stripe’s secure and efficient payment system, we’re able to process refunds quickly, ensuring that you receive your funds without unnecessary delays. If you have questions about the status of your refund, contact us at +84383823714 or liem.1983hnpro@gmail.com.

Exchanges

If you’d prefer to exchange a product instead of receiving a refund, we’re happy to accommodate your request, subject to product availability. For example, if you ordered a Ball Joint that’s incompatible with your vehicle, we’ll work with you to find a suitable replacement. To request an exchange, follow the same steps as for a return, and specify that you’d like an exchange when contacting our customer service team. We’ll provide instructions on how to proceed and ensure that the replacement product is shipped to you promptly.

International Returns

For our international customers, we’re committed to providing the same level of support and flexibility as we do for our U.S. customers. However, please note the following for international returns:

  • Return Shipping Costs: For change-of-mind returns, international customers are responsible for return shipping costs, including any customs fees or duties. For defective or incorrect items, we’ll work with you to minimize shipping costs and provide a prepaid return label where possible.

  • Customs and Duties: Refunds do not include any customs fees, duties, or taxes paid on the original shipment, as these are non-refundable by law.

  • Processing Time: International returns may take longer to process due to shipping and customs procedures. We’ll keep you informed throughout the process and provide tracking information for your return shipment.

If you’re an international customer and have questions about returning a product, please contact us at +84383823714 or liem.1983hnpro@gmail.com for personalized assistance.

Our Commitment to Quality

At MITANLUXI LLC, we take pride in the quality and reliability of our products. Every Electronic Controller, Cooling Fan Assembly, and Tie Rod End is rigorously tested to meet or exceed industry standards, ensuring that you receive components that perform as promised. However, we understand that issues can occasionally arise, and we’re committed to resolving them quickly and fairly. Our Refund and Return Policy is designed to protect you, our valued customer, and ensure that you’re completely satisfied with your purchase.

Frequently Asked Questions About Returns and Refunds

To help you better understand our Refund and Return Policy, we’ve compiled answers to some common questions:

  • How long do I have to return a product? You have 30 days from the date of delivery to initiate a return.

  • What if I receive a defective product? Contact us immediately, and we’ll provide a prepaid return label and process a refund or replacement at no cost to you.

  • Are return shipping costs covered? For defective or incorrect items, we cover return shipping costs. For change-of-mind returns, you may be responsible for return shipping.

  • How long does it take to receive a refund? Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.

  • Can I return a product if I’ve used it? Used products are not eligible for return unless they are defective. Contact us for assistance if you believe your product is defective.

For more answers, visit our FAQ page on mitanluxi.store.

Contact Us for Support

If you have any questions about our Refund and Return Policy, need assistance initiating a return, or want to discuss your options, our customer service team is here to help. Reach out to us at:

  • Phone: +84383823714

  • Email: liem.1983hnpro@gmail.com

  • Website: mitanluxi.store

Our team is available to provide personalized support, whether you’re troubleshooting an issue, requesting a return, or seeking advice on product selection. We’re committed to making your experience with MITANLUXI LLC as smooth and satisfying as possible.

Shop with Confidence at MITANLUXI LLC

At MITANLUXI LLC, we’re dedicated to providing high-quality automotive components backed by a customer-friendly Refund and Return Policy. Whether you’re upgrading your vehicle with our 63 Motorsports components or replacing a worn-out Lift Support, you can shop with confidence knowing that we stand behind our products. Visit mitanluxi.store today to explore our full range of products and experience the MITANLUXI LLC difference.

Thank you for choosing us as your trusted source for automotive components. We look forward to serving you with the quality, innovation, and service you deserve.