Asked Questions (FAQ)

Welcome to MITANLUXI LLC’s FAQ Page

At MITANLUXI LLC, we are dedicated to providing high-quality automotive components, including Electronic Controllers, 63 Motorsports components, Cooling Fan Assemblies, Climate Control Blower Motors, Ball Joints, Lift Supports, Sway/Stabilizer Bar Links, and Tie Rod Ends, to customers across the United States and around the world. Our mission is to deliver innovative, reliable, and competitively priced products that enhance vehicle performance, safety, and longevity. We understand that you may have questions about our products, services, or policies, and we’ve created this comprehensive FAQ page to provide clear and concise answers to help you shop with confidence at mitanluxi.store.

This FAQ page addresses the most common questions we receive from customers, covering topics such as product specifications, ordering, payments, shipping, returns, and more. Our goal is to make your experience with MITANLUXI LLC as seamless and informative as possible, whether you’re a DIY enthusiast, a professional mechanic, or a business owner. If you don’t find the answer you’re looking for, our customer service team is available to assist you at +84383823714 or liem.1983hnpro@gmail.com.

General Questions

1. What is MITANLUXI LLC?

MITANLUXI LLC is a trusted supplier of premium automotive components, based at 30 N Gould St Ste R, Sheridan, WY 82801, USA. We specialize in offering high-quality, innovative products such as Electronic Controllers, 63 Motorsports components, Cooling Fan Assemblies, Climate Control Blower Motors, Ball Joints, Lift Supports, Sway/Stabilizer Bar Links, and Tie Rod Ends. Our products are designed to meet the needs of both everyday drivers and automotive professionals, with a focus on quality, performance, and affordability. We serve customers across the United States and internationally through our website, mitanluxi.store.

2. What types of products do you sell?

We offer a wide range of automotive components, including:

  • Electronic Controllers: Precision-engineered for optimal vehicle system performance, such as engine management and climate control.

  • 63 Motorsports Components: Designed for high-performance vehicles, offering durability and precision for enthusiasts and racers.

  • Cooling Fan Assemblies: Built to maintain engine temperatures, ensuring efficiency and longevity.

  • Climate Control Blower Motors: Provide reliable climate control for a comfortable driving experience.

  • Ball Joints: Enhance suspension stability and handling for a smoother ride.

  • Lift Supports: Offer safe and convenient access to vehicle hoods, trunks, or hatches.

  • Sway/Stabilizer Bar Links: Improve vehicle stability and handling for safer driving.

  • Tie Rod Ends: Deliver precise steering and control, built for durability.

Each product is rigorously tested to meet or exceed industry standards, ensuring reliability and performance.

3. Why should I choose MITANLUXI LLC?

MITANLUXI LLC stands out for several reasons:

  • High-Quality Products: Our components are made from premium materials and undergo strict quality control to ensure durability and performance.

  • Innovative Design: We incorporate the latest automotive technology to deliver cutting-edge solutions for modern vehicles.

  • Competitive Pricing: We offer affordable prices without compromising on quality, making our products accessible to all customers.

  • Global Distribution: We ship to customers across the United States and internationally, with efficient logistics and reliable delivery.

  • Exceptional Customer Service: Our team is available to answer your questions and provide support, ensuring a seamless shopping experience.

4. How can I contact MITANLUXI LLC?

You can reach our customer service team through the following methods:

  • Phone: +84383823714

  • Email: liem.1983hnpro@gmail.com

  • Website: mitanluxi.store (use the contact form)

  • Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

We strive to respond to all inquiries within 24-48 hours, and our team is ready to assist with product questions, order issues, or technical support.

5. Do you ship internationally?

Yes, we proudly serve customers worldwide. Our logistics network ensures fast and reliable shipping to international destinations. Shipping costs and delivery times vary depending on your location, and additional customs fees or duties may apply. For more details, please refer to our Shipping Policy or contact us for assistance.

Ordering and Payments

6. How do I place an order?

To place an order:

  1. Visit mitanluxi.store and browse our product catalog.

  2. Add the desired products to your cart.

  3. Proceed to checkout and enter your shipping and payment information.

  4. Review your order and click “Place Order” to complete the purchase.

  5. You’ll receive an email confirmation with your order details and estimated delivery time.

If you encounter any issues, contact our customer service team for assistance.

7. What payment methods do you accept?

We accept the following payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Apple Pay

  • Google Pay

All payments are processed securely through Stripe, ensuring the safety of your financial information. For more details, see our Payment Methods page.

8. Is my payment information secure?

Yes, your payment information is protected by industry-leading security measures. Our website uses SSL encryption, and our payment processor, Stripe, employs advanced tokenization and fraud detection to safeguard your transactions. We do not store your payment information on our servers.

9. Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at +84383823714 or liem.1983hnpro@gmail.com. We’ll do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed or shipped.

10. What if there’s an error with my payment?

If you experience an issue with your payment, such as a declined card or incorrect charge, contact our customer service team immediately. We’ll investigate the issue and provide guidance to resolve it promptly.

Shipping and Delivery

11. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. For U.S. orders, standard shipping typically takes 3-7 business days. International orders may take 7-21 business days, depending on the destination and customs processes. For more details, see our Shipping Policy.

12. How much does shipping cost?

Shipping costs are calculated based on the weight, size, and destination of your order. You’ll see the exact shipping cost at checkout before completing your purchase. We offer competitive shipping rates and work with trusted carriers to ensure reliable delivery.

13. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier’s website. If you have trouble tracking your order, contact us for assistance.

14. What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, contact us immediately at +84383823714 or liem.1983hnpro@gmail.com. We’ll provide a prepaid return label and arrange for a replacement or refund, in accordance with our Refund and Return Policy.

15. Do you offer expedited shipping?

Yes, we offer expedited shipping options for customers who need their orders delivered faster. These options are available at checkout, and the cost will be displayed based on your location and order details.

Returns and Refunds

16. What is your return policy?

We offer a 30-day return window for eligible products. Items must be unused, in their original packaging, and in the same condition as received. For defective or incorrect items, we cover return shipping costs. For change-of-mind returns, you may be responsible for return shipping. See our Refund and Return Policy for full details.

17. How do I return a product?

To initiate a return:

  1. Contact our customer service team to request a Return Merchandise Authorization (RMA) number.

  2. Package the item securely in its original packaging, including the RMA number and proof of purchase.

  3. Ship the item to:
    MITANLUXI LLC
    30 N Gould St Ste R
    Sheridan, WY 82801, USA

  4. Once we receive and inspect the item, we’ll process your refund or replacement.

18. How long does it take to process a refund?

Refunds are typically processed within 5-10 business days after we receive and inspect the returned item. The refund will be credited to the original payment method (credit/debit card, Apple Pay, or Google Pay). You’ll receive an email confirmation once the refund is processed.

19. Can I exchange a product instead of getting a refund?

Yes, we offer exchanges for eligible products, subject to availability. Contact our customer service team to request an exchange, and we’ll guide you through the process.

20. What if I receive a defective product?

If your product is defective, contact us immediately. We’ll provide a prepaid return label and either replace the item or issue a full refund, at no cost to you.

Product-Specific Questions

21. How do I know if a product is compatible with my vehicle?

Each product page on mitanluxi.store includes detailed specifications and compatibility information. We recommend checking your vehicle’s make, model, and year against the product details. If you’re unsure, contact our customer service team for assistance.

22. Are your products covered by a warranty?

Some products come with a manufacturer’s warranty, which will be specified in the product description. Warranty terms vary by product, and we’ll assist you with any warranty claims. Contact us for details.

23. What makes your products high-quality?

Our products are made from premium materials, undergo rigorous testing, and are designed to meet or exceed industry standards. We partner with trusted manufacturers to ensure durability, performance, and reliability.

24. Can I purchase products in bulk?

Yes, we offer bulk purchasing options for businesses, mechanics, or resellers. Contact our customer service team to discuss pricing, discounts, and logistics for bulk orders.

25. Do you offer installation instructions for your products?

Many of our products include installation instructions or guides. If you need additional assistance, our customer service team can provide guidance or connect you with resources to ensure proper installation.

Account and Website Usage

26. Do I need to create an account to place an order?

You can place an order as a guest, but creating an account allows you to track orders, save shipping information, and access exclusive offers. Registering is quick and easy on mitanluxi.store.

27. How do I reset my account password?

If you forget your password, click “Forgot Password” on the login page and follow the prompts to reset it. You’ll receive an email with instructions to create a new password.

28. Is your website secure?

Yes, our website uses SSL encryption to protect your personal and payment information. We also partner with Stripe to ensure secure payment processing.

29. Can I access your website from a mobile device?

Yes, our website is fully optimized for mobile devices, allowing you to browse, shop, and contact us from your smartphone or tablet.

30. What if I encounter technical issues with the website?

If you experience issues with our website, such as slow loading or errors, contact our customer service team. We’ll investigate and resolve the issue promptly.

International Orders

31. Do you charge customs fees or duties for international orders?

Customs fees, duties, or taxes are not included in the product price or shipping cost and are the responsibility of the customer. We recommend contacting your local customs authority for more information.

32. How long does international shipping take?

International shipping typically takes 7-21 business days, depending on the destination and customs processes. You’ll receive a tracking number to monitor your order.

33. Can I return an international order?

Yes, international customers can return eligible products within 30 days. However, you may be responsible for return shipping costs for change-of-mind returns. See our Refund and Return Policy for details.

34. Do you offer support in languages other than English?

Our customer service team primarily communicates in English, but we’re happy to assist international customers to the best of our ability. Contact us for support in your preferred language.

35. Can I pay in my local currency?

Yes, our payment system, powered by Stripe, supports multiple currencies. The currency will be displayed at checkout based on your location.

Customer Support

36. What are your customer service hours?

Our customer service team is available to assist you via email or phone during regular business hours. We strive to respond to emails within 24-48 hours and phone inquiries promptly.

37. How can I provide feedback or suggestions?

We value your feedback! Contact us at +84383823714 or liem.1983hnpro@gmail.com to share your thoughts, suggestions, or experiences.

38. What if I have a complaint?

If you’re not satisfied with our products or services, contact our customer service team immediately. We’ll work with you to resolve the issue and ensure your satisfaction.

39. Can I visit your office in person?

If you’re in the Sheridan, Wyoming area, you can visit our office at 30 N Gould St Ste R, Sheridan, WY 82801, by appointment. Contact us to schedule a visit.

40. How do I stay updated on new products or promotions?

Sign up for our newsletter on mitanluxi.store to receive updates on new products, promotions, and exclusive offers. You can also follow us on social media (if applicable) for the latest news.

Additional Information

41. Are your products environmentally friendly?

We are committed to sustainability and work with manufacturers who prioritize eco-friendly production practices. Our packaging is designed to be recyclable wherever possible.

42. Do you offer discounts for first-time customers?

We occasionally offer promotions for first-time customers. Check our website or sign up for our newsletter to stay informed about current offers.

43. Can I request a product that’s not listed on your website?

If you’re looking for a specific product, contact our customer service team. We’ll do our best to source it or recommend a suitable alternative.

44. How do you ensure product quality?

Our products undergo rigorous testing and quality control to meet industry standards. We partner with trusted manufacturers to ensure durability and performance.

45. What if I need help with installation?

Our customer service team can provide guidance or direct you to resources for proper installation. Some products include installation instructions, and we’re happy to assist with any questions.

Contact Us for Further Assistance

If you have additional questions or need personalized support, our customer service team is here to help. Reach out to us at:

  • Phone: +84383823714

  • Email: liem.1983hnpro@gmail.com

  • Website: mitanluxi.store

  • Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

We’re committed to providing the answers and support you need to make informed decisions and enjoy a seamless shopping experience.

Shop with Confidence at MITANLUXI LLC

At MITANLUXI LLC, we’re dedicated to delivering high-quality automotive components backed by exceptional service and transparent policies. Whether you’re upgrading your vehicle with our 63 Motorsports components or replacing a worn-out Ball Joint, you can trust us to provide the products and support you need. Visit mitanluxi.store today to explore our full range of products and experience the MITANLUXI LLC difference.

Thank you for choosing us as your trusted source for automotive components. We look forward to serving you with the quality, innovation, and service you deserve.